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Skype for business starts on mac boot serial#
Skype for business starts on mac boot upgrade#
Skype for business starts on mac boot software#

Could not download 0004f280d024.cfg, using existing configuration.

(Welcome screen with message: Initializing device, please wait.

Starting application, press Cancel to interrupt.

Skype for business starts on mac boot upgrade#

I have a suspicion that your web server was overburdened or something earlier today.Īfter selecting the upgrade in the web UI, the phone reboots as usual and displays the following messages: We did not attempt to upgrade a whole campus it was only one phone for a new employee and my test phone to see if I could replicate the issue (and I could it failed in exactly the same way, on a totally different network).Īfter letting the phone try over and over again for some time, it did actually succeed in completing the upgrade. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. The next step would be to provide us with some sort of logs so we can try and help you.

Polycom offers solutions like PDMS-E or RPRM so you may want to look into this. In addition I would assume an enterprise organisation would try and test something like an upgrade before rolling it out to all users. It is not a good idea to use the Polycom hosted server to upgrade a whole campus as if something goes wrong you will not easily get the phone back without touching it.

I have removed your unrelated post from this post => here <= Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s. It also enables us to verify the entitlement for using features. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support.

Skype for business starts on mac boot software#

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used.

For questions around Support please check here.

Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.

Skype for business starts on mac boot serial#

If possible provide the MAC Address or Serial of the device.

If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.

Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup.

If applicable provide a backup of the phone in question.

Additional Polycom Infrastructure (RPRM,PDMS or BToE).

Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync).

Provide the exact Software Version of your Phone.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.Īs a reminder the basic information asked for: Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.